Terms of Sale

1. Company Information

Mercia Research Limited
Company Number: 17189709
Registered Office: 5th Floor, 167–169 Great Portland Street, London W1W 5PF, United Kingdom
Email: orders@merciaresearch.com

2. Eligibility to Purchase

You must be at least 18 years of age to place an order through the Website. By placing an order, you confirm that:

• You are at least 18 years old
• You have the legal capacity to enter into a binding contract
• You will comply with all applicable laws and regulations
• Products purchased will be used only for lawful laboratory and scientific research purposes

We reserve the right to refuse or cancel any order where we reasonably believe these conditions have not been met.

3. Product Classification and Intended Use

All products supplied by Mercia Research are provided exclusively for laboratory and scientific research purposes. Products supplied by Mercia Research are not medicines, medical devices, food products, food supplements, cosmetics, or veterinary products. Products are not intended for human consumption, animal consumption, clinical use, diagnostic use, therapeutic use, medical treatment, or veterinary treatment.

Mercia Research does not provide dosing guidance, administration instructions, treatment recommendations, medical advice, pharmaceutical advice, or veterinary advice. Any request for such information may be declined.

4. Product Information

We make reasonable efforts to ensure product descriptions, specifications, imagery, pricing and availability information are accurate. Product photographs and illustrations are provided for reference purposes only and may differ from the products supplied. We reserve the right to amend product descriptions, packaging, specifications, pricing and availability at any time without notice.

5. Orders

All orders are subject to acceptance by Mercia Research. Submission of an order does not constitute acceptance. A contract is formed only when payment has been successfully authorised and the order has been dispatched by Mercia Research.

We reserve the right to refuse, limit, suspend or cancel any order, including where stock is unavailable, a pricing error has occurred, fraud is suspected, compliance concerns arise, or we reasonably believe products may be used contrary to these Terms. Where an order is cancelled before dispatch, a full refund will be issued.

6. Pricing and Payment

All prices are displayed in Pounds Sterling (GBP). Mercia Research is not currently VAT registered. Where VAT becomes applicable in the future, prices will be adjusted accordingly. Prices displayed at checkout are those applicable at the time an order is placed. We reserve the right to correct pricing errors and cancel orders affected by such errors prior to dispatch. Payment must be received in full before an order can be dispatched.

7. Dispatch and Delivery

Orders are normally dispatched using tracked delivery services. Orders placed Monday to Thursday are typically dispatched the same day or next business day. Orders placed after the final collection on Friday or during weekends may be dispatched from the following Monday to support appropriate temperature controlled handling procedures where necessary for product stability.

Delivery timeframes provided on the Website are estimates only and are not guaranteed. Mercia Research shall not be liable for delays caused by courier networks, severe weather, customs or regulatory inspections, industrial action, or events beyond our reasonable control. Risk in the products passes to the customer upon confirmed delivery. Ownership of products remains with Mercia Research until payment has been received in full.

8. Cancellations

Orders may be cancelled prior to dispatch. Cancellation requests should be submitted as soon as possible to: orders@merciaresearch.com. Once an order has been dispatched, cancellation may no longer be possible.

9. Returns and Refunds

Due to the temperature-sensitive nature of certain products and the temperature controlled conditions required to maintain product quality, products cannot normally be returned once dispatched. This does not affect any statutory rights available under applicable UK consumer protection legislation.

Please contact us promptly if a product arrives damaged, is defective, an incorrect product has been supplied, or a product materially differs from its description. Where reasonably possible, delivery issues should be reported within 48 hours of receipt. Approved refunds will be processed using the original payment method.

10. Refused Deliveries and Incorrect Addresses

Customers are responsible for ensuring delivery information is accurate and complete. Where a shipment is delayed, returned, destroyed or otherwise affected due to an incorrect address supplied by the customer, failure to collect a parcel, delivery refusal, or failure to follow courier delivery instructions, Mercia Research reserves the right to deduct any unrecoverable shipping, packaging or administrative costs from any refund issued.

11. Product Quality and Storage

Products should be inspected promptly upon receipt. Where storage conditions are specified on product packaging, accompanying documentation or the Website, customers are responsible for maintaining those conditions following delivery. Mercia Research cannot accept responsibility for product degradation resulting from storage, handling or use after delivery has been completed.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

Subject to the above, Mercia Research shall not be liable for indirect losses, consequential losses, loss of profits, loss of opportunity, loss of business, or loss of goodwill. To the fullest extent permitted by law, Mercia Research's total liability arising from any order shall not exceed the amount paid by the customer for the relevant order.

13. Force Majeure

Mercia Research shall not be liable for any delay or failure in performance resulting from circumstances beyond its reasonable control, including extreme weather events, natural disasters, industrial disputes, transportation disruption, regulatory action, telecommunications failures, cybersecurity incidents, or public health emergencies.

14. Governing Law

These Terms of Sale are governed by the laws of England and Wales.

15. Jurisdiction

Any dispute arising from these Terms of Sale shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection legislation provides otherwise.

16. Contact

Questions regarding these Terms of Sale should be directed to: orders@merciaresearch.com
Mercia Research Limited, 5th Floor, 167–169 Great Portland Street, London W1W 5PF, United Kingdom